Becoming a Member
A ConnectSTL member is an individual (resident, student, job‑seeker, or professional) who signs up to receive information about digital inclusion events, training, and resources in St. Louis, such as newsletters, meetup events, and Digital Inclusion Week activities.
Members can stay informed about events, digital literacy and other trainings, and opportunities that support access to technology, connectivity, and skills in St. Louis. You will also be able to participate in online forum discussions to with other ConnectSTL members.
On the ConnectSTL website, you can register on the Request Membership page.
You will be asked for your name, name of the organization you are representing (if any), whether you are interested in volunteer opportunities and are willing to have your profile listed in the public membership directory. You will also need to select a username, provide an email address and select a password.
After you enter registration information on the Request Membership page, it will be reviewed by our administrators and you will receive a membership approval email. The email will contain information needed to activate your membership.
Membership is intended to support digital equity and community access, so registration is free for community members.
After registering, you can expect to receive periodic emails such as the ConnectSTL Quarterly Newsletter, event announcements, and other digital equity updates.
Yes. You can update your member information by accessing your membership profile under using Profile option in the Members menu. You can also change the email address, password and email notification settings using Settings option in the Members menu. Both of these options are accessible once you are registered and are logged as a member.
Service Providers
A service provider is any organization, business, nonprofit, school, church, workforce program, agency, entrepreneur, community initiative, or professional offering services, programs, resources, training, opportunities, or support to the community.
Service providers are organizations that provide services to citizens of St. Louis in the digital inclusion and technology areas. These organizations are both businesses and nonprofits, schools, libraries and government agencies that support digital inclusion and economic empowerment in St. Louis.
Service providers can list and maintain information about their services on ConnectSTL platform. Citizens can search and view information about these services and service providers. Citizens can contact service providers using this information or can submit a service request using ConnectSTL platform and service provider will be notified about the request.
Registered members can become a Service Provider by logging into the portal and selecting “Become a Service Provider” under the Service Provider dropdown menu. You will then complete and submit a Service Provider Form. Once approved/submitted, your organization information and services will populate within the portal’s searchable service categories and directories.
-The Service Provider Form collects:
-Business/Organization Name
-Contact Information
-Website/Social Links
-Types of Services Provided
-Populations Served
-Service Locations
-Short Description/Narrative/About Section
This information helps residents, organizations, employers, and community members discover and connect with service providers across the portal.
Once your organization is configured as a service provider on ConnectSTL, you will be able to maintain information about the services that your organization provides on the Provider Registration page. You will be able to update short and full description of your organization, as well as names and address of the locations where services are provided and which services are provided at each location.
Yes. You can contact the ConnectSTL team to update details, add new programs, or request removal of outdated listings. You can also maintain information about the services that your organization provides on the Provider Registration page.
Because ConnectSTL is tied to public digital equity investments and an Economic Justice Action Plan, service provider arrangements center on collaboration rather than membership fees. There is no fee for service providers to list information about the services they provide.
When a request for a service is submitted by a citizen, an email notification is sent to every organization that is registered to provide that service. The email contains a link that can be used to view the request and to accept the service request. You can also view service requests using Service Requests Inbox option in the Service Providers menu.
After the service that was requested via a service request has been provided, the service provider updates it using the same link that was used to accept the service request or by viewing the service request using Service Requests Inbox option in the Service Providers menu.
Once a service provider accepts the service request, other service providers can will not be able to accept the same service request.
Service Requests
Service Requests are submitted from the Service Search page using Request Service button. You do not have to be registered as a member of ConnectSTL to request a service, but if you are a registered member of ConnectSTL, your contact information will be pre-filled on the service request form.
You will need to provide your name and email where you can be contacted. You can also provide your phone and organization name if you are making a request as part of an organization. You can select a specific service or several services, and you can select “Other” if a specific service you are looking for is not listed. You can also provide additional details about your request and the date service is needed.
Yes, after you submit a service request, a confirmation email is sent to the address you provided.
You will receive email notifications when your request is accepted by the service provider.
If you submitted service request while logged in as a ConnecSTL member, you can check on the progress and history of your service requests using My Service Requests option in the Service Providers menu.
After the service that was requested via a service request has been provided, the service provider updates it using the same link that was used to accept the service request or by viewing the service request using Service Requests Inbox option in the Service Providers menu.
Once a service provider accepts the service request, other service providers can will not be able to accept the same service request.